Your privacy matters to us. This policy outlines how we collect, use, and safeguard any personal information you provide through this website or our services.

Information We Collect

We collect personal data for clear, limited reasons to support your experience.

• Contact information you enter for guide requests (name, email, phone).
• Information relevant to feedback or questions submitted via forms on the site.
• Technical details such as browser type, usage patterns, or anonymised analytics.
• Cookie and tracking data to improve site function and personalise your visit.

How We Use This Data

We only use your personal details for the purposes listed below and never sell data.

• To deliver the structured guide or respond to your queries/feedback.
• To improve customer support and website experience based on anonymised analytics.
• To send follow-up communications about your specific requests (never unsolicited marketing).
• To meet UK legal and regulatory requirements as needed.

Our Legal Basis for Data Use

We process personal data in line with the UK GDPR’s principles.

Your data is processed on the basis of consent (given via form submission), performance of a requested service, or legal obligation, depending on your contact reason.

Sharing Your Data

Your personal information is handled responsibly and only shared as required.

• We may share necessary data with trusted service providers (like email or hosting vendors), bound by contracts to protect your privacy.
• Personal data may be shared if required by UK law or public authorities.
• Aggregate, anonymous analytics may be used to monitor website trends and improve services.

Data Security

We maintain up-to-date physical, electronic, and managerial safeguards to protect data against loss, misuse, and unauthorised access. Our storage systems comply with current UK data protection requirements to keep your information secure.

Your Rights

You may exercise certain rights regarding your data under UK law.

• Request access to the personal information we hold about you.
• Request that inaccurate data be corrected promptly.
• Ask for erasure of your information where legally permissible.
• Object to or restrict processing of your data under certain circumstances.

Cookies & Tracking

We use cookies and similar tracking to monitor site performance and enhance user experience. You can adjust cookie preferences at any time via browser settings or our site tools.

See Cookie Policy See Cookie Policy

Contact Us

If you have questions about our privacy policy or your data, please reach out using the details below.

Policy Updates & Changes

We update this policy as our services or requirements change, so please review it periodically. Updates are effective as of the date shown below.